Postal problems for UK parcels in PortugalBy
Parcel delivery is a highly profitable and fast growing line of business, and overeseas delivery can be tricky, but for your post to decide to hand your parcel in a foreign land to a private sector carrier, rather than the local Post, seems to us something they should tell you they are going to do. And the regulator should be looking at the ability and quality of service of who your post hands the parcel to. Here Royal Mail gives parcels to Portugal off to a private company there called GLS, better known as the company that killed Santa Claus in Norway a few years ago for Norwegians expecting packages from US relatives. They don’t deliver to residences when people are there, ie, evenings, and their parcel storage is to hell-and-gone for people to get there, and only open during office hours.
In Portugal, GLS doesn’t deliver to PO Boxes, which is where many British expats get their mail. ROYAL MAIL SHOULD KNOW THAT. DIDN’T THEY DO THEIR DUE DILIGENCE? DON’T THEY KNOW THE NATURE OF WHAT THEY ARE CARRYING?
And Royal Mail should tell customers in the UK that they can’t deliver packages in Portugal to PO Boxes, or, they should hand off the parcel to the Portuguese post. Surely they can distinguish PO box addresses from street addresses?
This whole story screams of incompetence, business failure, regulatory failure, and disdain for the customer. Shame.